Resurrecting Customer Service

A friend of mine overheard a conversation in the lobby of a local business recently. A man was asking about the delivery of a requested product and the receptionist, the chief of first impressions, was less than understanding. “We don’t even know what your house looks like,” the receptionist said. The defensiveness in the tone of the receptionist caused the …

What Not To Say While On Vacation

While von vacation with my family at the home of my sister-in-law and her husband, I tried to disconnect as much as possible. That being said, I found myself checking emails each morning and forwarding things to be handled, etc. in my absence. This routine left the rest of my day to enjoy time away from work. One morning, while …

Let the Music Play

Love music? Share it with your team I have a dock in my office for my iPad and iPhone. Most of the time it is quietly charging my “must-have” devices. However, one morning I decided to listen to some music. So I launched the Pandora app, chose “Journey Radio” and turned up the volume just a little. That’s when it …

The right trade association can make all the difference

by David Specht More than a decade ago, America experienced the worst natural disaster in its history. When Hurricane Katrina came ashore just east of New Orleans, it left an unprecedented amount of damage in its path. Just when we thought the worst was over, levees broke along Lake Ponchartrain, flooding New Orleans and many of the surrounding communities.  Even today, …