Help Desk Assistant, Service Assistant,  Call Centre worker, receptionist, telephonist.

Resurrecting Customer Service

A friend of mine overheard a conversation in the lobby of a local business recently. A man was asking about the delivery of a requested product and the receptionist, the chief of first impressions, was less than understanding. “We don’t even know what your house looks like,” the receptionist said. The defensiveness in the tone of the receptionist caused the …

Music-headphones

Let the Music Play

Love music? Share it with your team I have a dock in my office for my iPad and iPhone. Most of the time it is quietly charging my “must-have” devices. However, one morning I decided to listen to some music. So I launched the Pandora app, chose “Journey Radio” and turned up the volume just a little. That’s when it …

appchooser

When telecommuting isn’t enough

Some people may consider telecommuting part of their “dream job” scenario. After all, they can work from home and still have a meaningful impact in their chosen profession. With instant messaging, video conferencing and “net meetings,” the need for actually “going to work” somewhere is fading. But, is that a good thing? “And let us not neglect our meeting together, …

You Are A Chief. Start Acting Like It

There is a saying that usually used as a negative, “Too many chiefs and not enough indians. ” Generally, this statement is used to describe a situation where too many people are trying to take the lead in an organization or a project. To avoid this, many people shy away from the idea of leadership, thinking they can “just follow.” This …