Parting is such sweet sorrow

This will be my last post for awhile, as well as the end of the BIZ Tools podcast. No, I am not fighting some terrible disease. No, our business isn’t going under. No, I am not burned out. Here is how I reached this decision… Over the past several months, I have been evaluating all of the things I do. …

Touches: Your Story vs. Their Story

I once heard Seth Godin say, “They aren’t rejecting you. They are rejecting your story.” As someone who is in the sales business (and aren’t we all?) I began to think long and hard about “my story.” We all have a narrative continuously running in our heads. This narrative can influence us in many ways. It can cause us to …

Resurrecting Customer Service

A friend of mine overheard a conversation in the lobby of a local business recently. A man was asking about the delivery of a requested product and the receptionist, the chief of first impressions, was less than understanding. “We don’t even know what your house looks like,” the receptionist said. The defensiveness in the tone of the receptionist caused the …

What Not To Say While On Vacation

While von vacation with my family at the home of my sister-in-law and her husband, I tried to disconnect as much as possible. That being said, I found myself checking emails each morning and forwarding things to be handled, etc. in my absence. This routine left the rest of my day to enjoy time away from work. One morning, while …